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Service Desk

TUM’s Service Desk is your personal point of contact with the TUM Center for Study and Teaching. You can get all the important information about studying at TUM at the Munich city campus.

You will find us in room 0501.EG.144 at Arcisstraße 21, where you find support from your contact persons in Student Advising and Information Services and the Admissions and Enrollment department.

We will be happy to help you in German or English. Please note the opening hours of both departments.

Student Advising and Information Services

We are available to answer any general questions about studying at TUM. If we cannot provide the necessary information ourselves, we will be happy to put you in touch with the appropriate contact person. You can find all of our services and contact offers here.

You can also make an appointment with the General Student Advising here.

Our opening hours are:

  • Monday, 9:00 a.m. – 12:00 p.m.
  • Tuesday, 1:00 p.m. – 4:00 p.m.
  • Wednesday, 9:00 a.m. – 12:00 p.m.
  • Friday, 9:00 a.m. – 12:00 p.m.

Admissions and Enrollment

We are happy to help if you have any questions about formal matters relating to your studies.

You can contact us with questions and problems relating to application and enrollment.

If your Student Card is lost, defective, or stolen, you can obtain a replacement directly here.

Please note: Collecting your Student Card at the Service Desk after enrollment is impossible. You will receive your Student Card by post. Please contact the Service Desk only if you do not have a German address or have not received your Student Card within two weeks of enrollment.

Our opening hours are:

  • Monday, 9:00 a.m. – 12:00 p.m.
  • Wednesday, 9:00 a.m. – 12:00 p.m.
  • Friday, 9:00 a.m. – 12:00 p.m.
Student Advising and Information Services

 +49 89 289 22245
 studiumspam prevention@tum.de

Please observe the e-mail etiquette.

Personal advising sessions with General Student Advising by appointment

Service Desk

Campus Munich
Arcisstraße 21, Room 0144
80333 München

Monday, 9 a.m. – 12 p.m.
Tuesday, 1 p.m. – 4 p.m. (Student Information only)
Wednesday, 9 a.m. – 12 p.m.
Friday, 9 a.m. – 12 p.m.

HSTS